Delivery and Return Conditions

IS THERE A SHIPPING FEES?

Shipping costs are calculated based on the items in your cart. Shipping is free for orders over 600₺.

WHEN WILL MY ORDER ARRIVE?

Your order will be delivered to cargo within 1-2 business days. Shipping is not available on weekends and public holidays.

WHICH CARGO COMPANY DO YOU WORK WITH?

We make our shipments with Sürat Kargo.

WHERE IS MY CARGO?

An SMS will be sent to you from the cargo company regarding your order being delivered to the cargo company, and at the same time, cargo information will be sent to you via e-mail.

RETURN CANCELLATION AND EXCHANGE

For Order Cancellation Requests:

If your order is in the preparation phase, if your product has not yet been delivered to the cargo authorities, you can notify us by sending an e-mail to kaelaurean@gmail.com or by filling out the contact form. Your order will be canceled within the day.

Refund Process:

You can send the products you wish to return, unused and with their labels intact, to the address on the invoice via the relevant cargo company, within 15 working days from the date they were received.

Your returned product will be examined by KaeLaurean officials.
The return will be investigated for compliance with the conditions. The return of products that comply with the return procedures will be approved and the product fee will be deposited into your bank within 10 business days. It may take 7-15 business days for this fee to be reflected in your account due to bank procedures.

The product(s) must be sent to us in their original packaging, undamaged, unused and not damaged as a result of usage error.

You must send the sales invoice of the product.

If the invoice for the product is corporate, the exchange or refund will be made based on the amount on the invoice, excluding the shipping fee, as arranged by the institution for the return process.

Underwear, undergarments and socks cannot be returned or exchanged due to hygiene conditions.

The customer is obliged to return the product in the same condition as when it was delivered to him and, if used, to compensate for the loss of commercial value of the product due to use.